the policies

have you ever made plans with a friend who didn't show up? have a date cancel last minute when you're already in the Uber on the way? getting no-showed is one of the worst feelings in the world and it's exactly why i have this policy in place. 

i operate on a 24 hour notice policy when cancelling or rescheduling an appointment. confirmation is required via text, email or phone; if i cannot reach you within 24 hours before the appointment, i reserve the right to remove those services. failure to give adequate notice within 24 hours of the appointment or no-show's will be charged a fee of $50.

when booking with the butterfly studio, 

you are consenting to the following:

ri/the butterfly studio, will not be held responsible for any damage that may happen to your hair/scalp while performing a chemical (colour, blonding) service. 

you understand that hair may have past chemicals, build-up, resulting in hair being unpredictable at times. these chemicals and build-ups, may cause a negative chemical reaction on the hair.

you understand it is your responsibility to be as accurate as possible with your hair history. 

I will always strive for colouring services that keep the hairs integrity as priority, if you are wanting me to go against my judgment, it is at your own risk. 

it is never a good idea to push your hair past its limit, to skip a session to get to the goal faster. if you are wanting me to push your hair past its limit, and I do not feel comfortable, I have the right to refuse the service. if I refuse a service for the sake of your hairs integrity, a $75 fee will be applied for holding the appointment. all hair services not paid for is theft and will prohibit any future appointments. 

if I perform a colouring service, and its exactly what was asked, but you change your mind, you are still required to pay for the service. for example... if you're a brunette, who wanted to be a blonde, but now wants to go back to a brunette immediately after, you will have to come in for a separate hair service appointment.  

fix-ups are to be done in 7 days of service, anything past 7 days will require a separate appointment. if within the 7 days you go swimming, or discolouring happens not at the fault of the butterfly studio, you are required to book a separate hair service appointment to correct. 

hair services are non-refundable, and if any concerns arise, please contact ri 

all hair extensions clients are required to have a consultation prior to an installation. a deposit of 50% of the cost of extensions is required to order the hair, and this cost is determined during the consultation.  all orders are non-refundable. I do not install pre-bought hair.

when booking with the butterfly studio, 

you are consenting to the following: 

ri/the butterfly studio, will not be held responsible for any damage that may happen while wearing hair extensions. 

you consent to maintaining and following the aftercare instructions, and understand the risks that come with not following these steps. you understand that hair extensions can be damaging to your natural hair, if they are not being maintained properly. 

hair fall, hair shed, occurs naturally and is expected. it is not caused by hair extensions. 

however, large amounts, is not normal...

and also very uncommon. 

if you are experiencing this including tension, breakage, major slippage,

you are to contact ri immediately  

i love your kiddos as much as my own, however, a hair studio is not the safest place for children. 

i ask you only to bring children if they are receiving a service.